Shipping Policy

jieeo is a platform that lets Singapore sellers run order pages and group-buys. jieeo does not ship, deliver, or fulfil any orders itself. Each seller arranges delivery or collection for the orders placed through their own store.

1. Who fulfils your order

The seller you order from is responsible for packing, delivery or collection, timelines, and any shipping fees. Delivery methods, areas, and charges vary from seller to seller and are shown or communicated by the seller — check the product page or ask the seller before ordering.

2. Group-buy orders

For group-buy campaigns, fulfilment usually begins only after the campaign reaches its target and closes. This means delivery or collection happens after the deadline shown on the campaign, not immediately when you place your order. If a campaign does not reach its target, the seller may cancel it and will not ship those orders.

3. Delivery timelines

Estimated timelines are set by the seller and are not guaranteed by jieeo. Delays can happen due to stock, couriers, public holidays, or circumstances outside the seller’s control.

4. Collection

Some sellers offer self-collection instead of, or in addition to, delivery. Where offered, the seller will share the collection point, date, and time.

5. Delivery issues, changes, and refunds

If your order is late, damaged, incorrect, or undelivered, or if you need to change a delivery address, please contact the seller you ordered from directly. Refunds, replacements, and re-deliveries are arranged between you and the seller. Because payment is made directly to the seller via PayNow, jieeo cannot issue refunds.

6. Contact

For questions about a specific delivery, contact the seller you ordered from. For questions about the Platform itself, email support@jieeo.app.